Booking Guide

  • Internet Booking / Mobile App Booking: Payment can be made by Visa, Mastercard, American Express, UnionPay, Alipay, WeChat Pay and Faster Payment System (for Internet Booking only).
  • Telephone Booking: Payment can be made by Visa, Mastercard, American Express and UnionPay without PIN authentication requirement.
  • For internet, mobile ticketing app or telephone booking service, there is a service fee of HK$9 per ticket purchased (no limit set per transaction and is non-refundable).
  • Customers can choose to collect their purchased tickets from self-service ticketing kiosks or at the sales counter at any URBTIX outlets by the same credit card (except virtual card) used for the booking / claim ID, or by mail / courier to the customer’s designated address. Mail / courier delivery is available until 7 to 30 days before the performance (depending on the delivery method). An extra service fee will be charged for mail / courier delivery. All service and mailing / delivery fees collected are non-refundable.
  • Service and mailing / delivery fees are subject to change from time to time in accordance with URBTIX updates.
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